Frequently Asked Questions
Everything you need to know about curating your space with Outré Gallery.
What is the typical shipping timeline for furniture and decor?
Standard items usually ship within 3-5 business days. For larger furniture pieces or custom art, delivery may take 2-4 weeks depending on your location and the specific carrier required for safe transport.
Do you offer international shipping for your gallery pieces?
Yes, we ship most of our home decor and smaller furniture worldwide. Shipping costs and import duties are calculated at checkout based on the destination country.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale gallery pieces are non-refundable unless they arrive damaged.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Are the materials used in your products sustainably sourced?
Outré Gallery is committed to ethical sourcing. We prioritize partnerships with artisans who use reclaimed woods, organic textiles, and eco-friendly manufacturing processes whenever possible.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item is damaged, contact our support team within 48 hours with photos of the damage and the packaging to initiate a priority replacement or refund.